Learn more about Equiti Gold
Welcome to Equiti Gold's FAQ section. If you don’t find the answer you’re looking for, please contact us by calling +971-4457-9800.
Equiti Gold FAQ
What is Equiti Gold?
Equiti Gold is a DMCC-regulated entity, providing a secure mobile app that simplifies the process of owning physical gold.
Sign up for a free account to start owning physical gold. Buy and sell gold online, gift gold assets to other app users, or request gold bullion or coins to be delivered to a location of your choice. Owning gold is easier with Equiti Gold.
Can I apply for an Equiti Gold account?
If you’re over 18 and interested in gold ownership, apply for a free Equiti Gold account by downloading our mobile app.
What you’ll need to start owning physical gold is a bank account to make deposits, your contact details and proof of your identity (either a passport or a UAE resident ID).
The Equiti Gold app is registered with the DMCC and is available for both Android and iOS users through Google Play or the Apple App Store.
How can I buy physical gold?
After you’ve set up your Equiti Gold app and filled in your account details, you can make a deposit instantly to start buying gold. Download Equiti Gold to begin.
Once we’ve accepted your deposit you can start owning physical gold effortlessly, just tap on ‘Buy’ at the bottom left of your app screen or tap ‘Buy gold’ on your Wallet tab under ‘Metals’ to start buying gold with transparent prices from the world’s largest financial markets.
Step 1: Check your account is funded
Step 2: Tap ‘Buy’ at the bottom of your app
Step 3: Enter the amount of gold in grams
Step 4: Select your preferred currency
Step 4: Tap ‘Buy gold’
Step 5: Review your order and tap ‘Confirm’
How much gold can I buy?
There is no limit to how much gold you can buy on the Equiti Gold app. You can buy grams, ounces, troy ounces or kilos of real gold from your phone. Minimum orders start from as little as 225 AED (approximately US$61, subject to market rates) for one gram of physical gold.
All gold prices are updated in real-time, ensuring that our metal prices are transparent. Real-time gold prices ensure all Equiti Gold users have the latest information at their fingertips for buying and selling gold online, and enable buyers to make smarter decisions based on the most current market conditions.
Why should I buy gold?
There are many good reasons to own gold. Equiti Gold makes it simple to buy and sell gold online, gift it or have it delivered home.
Here’s a few popular reasons for participating in the gold market:
Protects against rising prices: Gold keeps its value over time, even when currencies and stocks lose value. So, when even money becomes less valuable, gold stays valuable, keeping your buying power steady.
Reduces portfolio risk: Having gold in your portfolio lowers the chance of losing money all at once because its value doesn't rise and fall the way assets like stocks or bonds do. This can make it safer for your overall trading plan and increase the likelihood your portfolio will stay profitable.
Retains its value: Gold is a rare commodity and as a result it will never be devalued. It is highly liquid (or always in demand), which means it stays valuable even when things get uncertain in the economy. This consistent demand means you can count on gold buyers being active in the market.
Turns into cash quickly: Gold is simple to sell whenever you need money due to always being in demand. You can sell it in various forms like bars, coins, or through electronic selling. This makes it flexible and convenient to turn into cash quickly. Gold is used for many things. People use it for jewellery, technology, and in some countries it is kept in banks. It holds its value through the variety of its use.
Remember, before you buy gold or anything else, think about what you want to do with your money, how much risk you're comfortable with and what's happening in the world. Gold can be a financial refuge, but always do your research and talk to experts before making any big money moves.
Services FAQs
What is gold ownership?
Physical gold ownership refers to the buying and owning actual gold in the form of gold bars (or bullion), gold coins or other tangible shapes.
This means you can directly own gold that you have purchased online because it is backed by real gold assets which can either be bought or sold on online markets or kept at a secure location, such as storage facilities like a gold vault. With Equiti Gold, you can also receive gift of gold from other Equiti Gold users instantly.
People buy gold to protect their wealth or grow their savings because gold usually keeps its value even if other financial assets, like currencies or stocks, lose value. Another major benefit of gold purchasing is that it is one of the world’s most popular commodities, which means it is simple to sell at anytime.
How do I gift gold?
You can instantly send gold assets to another Equiti Gold user by logging into the app and tapping ‘Gift’ in the navigation bar at the bottom of your screen.
Once the Gift window appears, select ‘Gift gold’ to send to another Equiti Gold user or ‘Receive gold’ to find your QR code for accepting gold gifts.
To send gold as a gift, scan the Equiti Gold app user’s QR code then enter the amount of gold you’d like to send. Review your order and tap ‘Confirm gift’ to instantly gift physical gold to your friends or loved ones.
How can I get gold delivered?
Login to the Equiti Gold app and tap ‘Deliver' to request physical gold to be couriered to the location of your choice. You can order from 50g to 1kg of gold bullion in a single transaction, and each order can take up to two working days to arrive if the order is made within Equiti Gold’s outlined working hours. There is no limit to how many orders you’d like to make.
Physical delivery is currently available solely in the UAE, and all gold bars or coins are UAEGD certified and sourced from investment-grade refineries. Your gold will be exclusively minted and stamped upon your request, and you can choose the denomination and quantity you’d like delivered. Please note you will need to be physically present with your Emirates ID or a Passport to receive your gold delivery.
How do I sell gold?
To switch gold assets to supported currencies like USD and AED, open the Equiti Gold app and tap ‘Sell’ then enter the amount of gold and select the currency you’d like to exchange it to. Once you’ve entered your order details, tap ‘Confirm'.
How do I buy and sell, gift or deliver gold?
You can buy and sell physical gold assets and hold them in your digital wallet by tapping ‘Wallet’ at the bottom navigation panel of your Equiti Gold app.
Buy gold: Tap ‘Buy’ at the far bottom left of your app screen and select the amount you’d like to buy. First you’ll need to have deposited funds into your Money Wallet.
Sell gold: Tap ‘Sell’ at the bottom left of your app screen, then enter the amount in grams you’d like to sell and select the currency you’d like to receive. Your Money Wallet will then be updated, and you can return to ‘Wallet’ to check your balance or request a withdrawal of funds.
Gift gold: Tap ‘Gift’ at the bottom right of your app screen and follow the steps to scan your gift receiver’s QR code.
Deliver gold: To order gold bars to a location of your choice in the UAE, go to the far bottom right of your app screen and tap ‘Deliver’. You will then see the bar weights and quantity of gold available based on your Gold Wallet balance, and you will need to hold over 50 grams to make a delivery. Select how much you’d like to have delivered home, or top up to order larger sizes. All gold is personally minted by UAEGD certified refineries and is delivered in gold bullion or gold coins.
How long does gold delivery take?
Physical gold delivery takes approximately two business days from the time of acceptance of redemption request. Please note delivery is currently available solely in the United Arab Emirates.
Is there a limit on gold delivery?
Deliveries can be made in amounts ranging from 50g to 50kg, but there is no limit to how many orders you can place.
Your gold can be delivered as coins or bars and is minted exclusively by UAEGD certified gold refineries upon your order request. All gold is 999.9 purity which can be selected in your redemption request, and will be delivered in the form of coins or bullion as grams, ten-tola (TT) or kilogram bars.
How will you verify my gold delivery?
You will need to be physically present with an Emirates ID or passport that matches your account information. We will also request a selfie for biometric verification to ensure that there is no fault in your delivery experience.
Can I nominate someone to accept my delivery?
Yes, it is possible to nominate someone with instructions and a copy of the nominee's Emirates ID or passport within the delivery request. Their ID and passport must be shared clearly with no obstructed information to guarantee a smooth delivery process.
Is my gold insured?
Yes, all physical gold by Equiti Gold is insured throughout the making and delivery process up until you successfully receive it. Only verified Equiti Gold users are able to accept gold deliveries and must present their identification to complete the delivery process.
App & Accounts FAQs
Where can I download Equiti Gold?
You can download the Equiti Gold mobile app on iOS or Android devices by searching for ‘Equiti Gold’ on the Google Play Store or Apple App Store.
Are Equiti Gold accounts free?
Equiti Gold accounts are free however some charges for services will apply. As part of this new offering, Equiti Gold will charge nominal fees for Brokerage, Handling and Storage on all orders. A Physical Redemption Fee will be applicable in the event you request redemption and delivery of physical gold.
What will I need to verify my Equiti Gold account?
You can easily open an Equiti Gold account in a few steps by downloading the app on your iOS or Android smartphone.
First you’ll need to enter and verify a working email and phone number. Then you’ll need to enter your full name (as per your passport or Emirates ID) and billing address as per your preferred payment method.
You will also be required to provide a proof of identity (either a valid passport or Emirates ID for UAE residents) and verify yourself by taking a selfie on your smartphone.
Your private data will solely be used for verification and will be encrypted, kept securely and never shared with external parties.
Company FAQs
Is Equiti Gold a registered company?
Yes, Equiti Gold is registered with the UAE’s DMCC (Dubai Multi Commodities Centre).
A proprietary service of the Equiti Group, Equiti Gold was designed to make physical gold accessible, ownable and sellable within one seamless mobile app.
The DMCC has successfully established Dubai as the preferred destination for global commodities trade and the DMCC as the world’s No.1 Free Zone.
Where is Equiti Gold available?
You can open an Equiti Gold account from the UAE to start owning and selling gold from your phone. Physical gold delivery is exclusively minted from UAEGD certified gold refineries.
Who owns Equiti Gold?
Equiti Gold is owned by Equiti Group, a global fintech provider that holds 8 licenses in globally reputed financial jurisdictions and offers world-class trading technology, physical commodities, payment solutions and digital assets.
Equiti Group was designed to deliver world-class solutions to historically under-serviced markets. It is a global organisation with offices in major cities across the world including London, Dubai, Abu Dhabi, Amman, Kampala, Nairobi, Bogota and more.
Equiti Group’s in-house experts specialise in technology, financial markets, marketing, product development, client support and many other disciplines to ensure better user and product experiences for all.
Can I link Equiti Gold to my existing Equiti trading accounts?
If you hold a trading account with Equiti on Equiti Trader, MT4 or MT5 you will need to apply separately for Equiti Gold. To open a new account on Equiti Gold, you can download the app from either the Apple App Store for iOS devices or the Google Play Store for Android devices.
To be eligible for an Equiti Gold account, you will need a smartphone for selfie validation and proof of identity (either a current passport or Emirates ID if you are a UAE resident). You will need your ID to collect physical gold upon delivery.
Why do I need to submit onboarding documents for Equiti Gold if I already have an Equiti account?
We aim to make onboarding to all services within the Equiti Group as effortless and secure as possible. As Equiti Gold and Equiti retail brokerages offer different account types, services and regulatory requirements, it necessitates the completion of additional onboarding documentation that will be held securely and privately within our servers.
What is Equiti Gold’s office address?
You can find the Equiti Gold office at:
18 A-B, Gold (AU) Tower, Cluster I, PO Box 117060 Jumeirah Lake Towers, Dubai, United Arab Emirates.
How can I contact support?
If you’d like to reach Equiti Gold’s Support team, please email us at gold@equiti.com or call us at +97144579800, international calling fees may apply if you are trying to reach us from outside of the UAE.
Payments FAQs
How can I make a deposit?
Once you’ve set up your Equiti Gold profile, login to the app and tap ‘Wallet' at the bottom of your navigation screen if it doesn’t load instantly.
Tap ‘Deposit’ at the top left of your screen or tap ‘Add money’ under the ‘Funds' and ‘Money wallet’ section to make a deposit. Next you’ll need to select your payment method, then enter your deposit amount and currency. Tap ‘Continue’ and follow the instructions on the next screen.
Important note: Please make sure that your billing details match the address you have entered in your profile details.
Please contact our Support team if you are having any difficulties with your deposit attempt via gold@equiti.com or +971 4457 9800 (calling charges may apply internationally).
What payment methods are accepted?
Equiti Gold accepts payments from cards or wire bank transfers. Equiti Gold might request proof of account (such as a bank statement or card copy) for the first deposit. After the first deposit is approved, all deposits using the same method will be instant. Withdrawals can be made to original deposit method.
What currencies are accepted for deposits?
Equiti Gold currently accepts AED (UAE Dirham) and USD (US Dollar). The latest available currencies can be seen within the Equiti Gold app under ‘Payments’.
What is the minimum deposit amount?
Minimum deposits for Equiti Gold app users start from 500AED or US$100. However, minimum purchases for online gold purchases start from 1 gram, and minimum delivery orders of physical gold start from 50 grams.
What is the maximum deposit amount?
There is no limit to how much gold you can own with Equiti Gold, however the maximum deposit amount per transaction for cards is 75,000 AED or US$20,000.
We do not impose a daily cap but please note that your payment provider may have a limit to the amount you can transfer in a single issuance that may differ to Equiti Gold’s transaction limits.
How long does it take to make a deposit?
Deposits can vary depending on the method of payment. We accept card deposits and wire bank transfers from banks including EmiratesNBD. Deposits should take approximately 1 to 3 business days.
Equiti Gold might request proof of account (such as a bank statement or card copy) for the first deposit. After the first deposit is approved, all deposits using the same method will be instant.
Does Equiti Gold charge deposit or withdrawal fees?
Equiti Gold does not charge any fees for making deposits using bank transfers, but does charge 2.5% for card deposits and may charge some fees for withdrawals using bank transfers. Please note the account holder will be liable for transaction fees or currency exchange fees charged by your bank or payment provider.
Card Deposits: 2.5% per transaction.
Bank Deposits: No fees or charges.
Bank Withdrawals (Local Currency - AED): No fees or charges.
Bank Withdrawals (USD - Domestic & International Payments): Fee: 30 USD.
Does Equiti Gold accept third-party deposits?
Please make sure your account number, ID and billing address match your payment details to ensure deposits are accepted. Equiti Gold does not accept or process third-party payments (including family members), unless it is with absolute discretion, as it must be in strict adherence with local laws and procedures. Please read our Payments Terms & Conditions for more information.
How can I make a withdrawal?
Login to the Equiti Gold app and tap ‘Wallet’ then ‘Withdrawal’ to request funds to be sent to your linked payment provider. Please note that funds can only be returned to the original source of deposit.
Withdrawal requests are typically processed instantly, but please note that some transfers may take up to 15 working days to appear in your payment provider’s account. You can confirm that your withdrawal has been accepted by checking your Equiti Gold account balance.
Please contact our Support team if you are having any difficulties with your withdrawal request via gold@equiti.com or +971 4457 9800 (calling charges may apply internationally).
What can I use to make a withdrawal?
You can withdraw funds directly to the bank account or source that you used to make a deposit.
How long does it take to make a withdrawal?
You can request to withdraw your funds immediately with wire bank transfers. Withdrawn funds will be returned directly to their original deposit source.
If Equiti Gold is unable to do this, then we will return the funds directly to your bank account. This will be done in line with our strict Local Laws and Procedures and may require additional identification and documentation to verify that the bank account belongs to you.
Please note all withdrawal requests will require approval from the Equiti Gold Payments team who process requests daily and are available during UAE business hours. This means you can request your withdrawal at any time, and all withdrawal requests received on a business day before 3:00 pm (UAE time) will be processed on the same day, when possible. Any requests received after this time will be processed on a best endeavours basis.
If it's your first bank withdrawal request, Equiti Gold requires that you verify your bank account. You can submit your request and relevant information within the app. Withdrawals using bank transfers typically take up to 1 working day.
Bank Withdrawals (Local Currency - AED): No fees or charges.
Bank Withdrawals (USD - Domestic & International Payments): Fee: 30 USD.