Gold offering FAQs

If you’re over 18 and interested in gold ownership, you can get started by downloading the Equiti app and opening an account to buy physical gold.

To begin, you’ll need a bank account or credit card for deposits, your contact details and proof of identity, such as a passport or Emirates ID.

Equiti Commodities FZCO is registered with the DMCC, and the Equiti app is available on both Android and iOS via Google Play and the Apple App Store.

To buy physical gold, start by downloading the Equiti app and opening an account. Once your account is set up, add funds and you can begin buying gold directly in the app.

After your deposit is available, enter the amount of gold in grams and confirm your order at the current market price. You can buy gold from as little as 1 gram, making it easy to get started.

Steps:

1. Download the Equiti app, open an account and complete your KYC
2. Add funds to your account
3. Tap ‘Buy/Sell’ at the bottom of your app
4. Select gold on the next screen
5. Select your preferred currency
6. Enter the amount of gold in grams
7. Review and confirm your order

There is no limit to how much gold you can buy in the Equiti app. You can purchase physical gold in a range of sizes, from as little as 1 gram.

Gold prices are updated in real time, so you always see the latest market price when buying or selling. This ensures transparent pricing and helps you make informed decisions based on current market conditions.

Gold has long been seen as a way to help protect value, especially when markets feel uncertain. It can also bring balance to your investments over time.

Here are a few reasons people choose gold:

Helps protect value

Gold has a long history of holding its value, even when currencies or other assets come under pressure.

Brings balance to your portfolio

Gold often moves differently to stocks or currencies, which can help smooth out ups and downs.

In demand around the world

Gold is widely traded, with consistent demand across global markets over time.

Easy to buy and sell

Gold is simple to buy and sell, giving you flexibility when you need access to funds.

With the Equiti app, you can buy, sell, gift or have gold delivered, all in one place.

No, there are no custody fees for gold held with Equiti Commodities FZCO. Your gold is securely stored and fully insured, with no additional charges.

You can send gold to another user directly in the Equiti app in just a few steps, making it easy to share gold as a gift.

Simply log in, go to the Gift tab and follow the process below:

1. Choose the amount of gold
2. Add a personal note (optional)
3. Select your preferred currency
4. Enter the recipient’s details
5. Review and confirm your gift

If the recipient already has an account, the gold will be sent instantly. If they don’t, you can send them an invitation to join and receive the gift.

Yes, gifting gold comes with a small fee. You’ll see the full cost in the app before confirming your gift, making it clear what you’ll pay before completing the transaction.

To request delivery, log in to the Equiti app and go to the ‘Deliver’ tab. From there, you can choose the gold you want delivered and follow the steps to complete your request.

Follow these steps to get gold delivered:

1. Go to ‘Deliver’ tab
2. Select gold on the screen
3. Choose how much you would like delivered
4. Check or add your delivery address
5. Choose your preferred currency
6. Review your order and fees
7. Confirm your order

If you hold less than 10 grams of gold, you will need to buy more before requesting delivery.

Delivery is available across the UAE and typically takes 4 to 7 days. You will need to be present with a valid Emirates ID or passport that matches your account details to receive your gold.

To sell gold, log in to the Equiti app and go to the Buy/Sell tab. From there, you can choose to sell your gold and convert it into your preferred currency.

Follow the steps below:

1. Go to the Buy/Sell tab
2. Choose your preferred currency
3. Select the Sell tab
4. Enter the amount of gold you want to sell
5. Review and confirm your order

Once confirmed, the value of your gold will be added to your account based on the current market price.

You can manage your gold directly in the Equiti app through the ‘Buy/Sell’, ‘Gift’ and ‘Deliver’ tabs.

Buy gold

Go to the ‘Buy/Sell’ tab, choose your preferred currency, select the ‘Buy’ tab, enter the amount in grams and confirm your order. You’ll need to have funds available in your account.

Sell gold

Go to the ‘Buy/Sell’ section, choose your preferred currency, select the ‘Sell’ tab, enter the amount and confirm your order. The value will be added to your account.

Gift gold

Go to the ‘Gift’ tab, enter the recipient’s details, choose the amount and confirm your gift. If the recipient doesn’t have an account, you can invite them to join.

Deliver gold

Go to the ‘Deliver’ tab, choose the amount you’d like delivered (minimum 10 grams) and confirm your request. Delivery is available across the UAE, and you’ll need to be present with valid ID to receive it.

Physical gold delivery takes up to 7 business days from the time of acceptance of redemption request. Please note delivery is currently available solely in the United Arab Emirates.

Deliveries can be made in amounts ranging from 10g to 50kg, but there is no limit to how many orders you can place.

Your gold can be delivered as coins or bars and is minted exclusively by UAE Good Delivery certified or LBMA approved gold refineries upon your order request.

To complete delivery, you will need to be present in person and provide a valid Emirates ID or passport that matches your account details. This helps ensure your gold is delivered securely to the correct recipient.

Yes, it is possible to nominate someone with instructions and a copy of the nominee's Emirates ID or passport within the delivery request. Their ID and passport must be shared clearly with no obstructed information to guarantee a smooth delivery process.

Yes, all physical gold you buy through Equiti is insured throughout the production and delivery process until it is successfully received. Only verified users can accept delivery and must present valid identification to complete the process.

Opening an account is free, however some service charges may apply when using gold features in the app.

These may include payment fees on deposits, gifting fees, delivery fees, making charges and transaction fees. All applicable costs are shown before you confirm a transaction, so you can review them in advance.

You can easily open an account in a few steps by downloading the Equiti app on your iOS or Android smartphone.

First, you’ll need to enter and verify a working email address and phone number. Then, provide your full name (as shown on your passport or Emirates ID) and your billing address, based on your preferred payment method.

You’ll also be required to upload proof of identity, such as a valid passport or Emirates ID for UAE residents, and complete a quick selfie verification.

Your personal data is used only for verification purposes and is encrypted and stored securely, and is never shared with external parties.

You can open an Equiti account from the UAE to start owning and selling gold from your phone. Physical gold delivery is exclusively minted from UAE Good Delivery certified or LBMA approved gold refineries.

Equiti Commodities FZCO is owned by Equiti Group, a global fintech provider that holds 8 licenses in globally reputed financial jurisdictions and offers world-class trading technology, physical commodities, payment solutions and digital assets.

Equiti Group was designed to deliver world-class solutions to historically under-serviced markets. It is a global organisation with offices in major cities across the world including London, Dubai, Abu Dhabi, Amman, Nairobi and more.

Equiti Group’s in-house experts specialise in technology, financial markets, marketing, product development, client support and many other disciplines to ensure better user and product experiences for all.

If you already have an Equiti trading account, we’ll use your existing verification details to make things quicker. Just approve the data sharing and complete a quick liveness check, there’s no need to upload your documents again.

You can find the Equiti Commodities FZCO office at:

18 A-B, Gold (AU) Tower, Cluster I, PO Box 117060 Jumeirah Lake Towers, Dubai, United Arab Emirates.

If you’d like to talk to Equiti’s Support team, please email us at gold.support@equiti.com or call us at +971-4457-9800. International calling fees may apply if you are trying to reach us from outside of the UAE.

You can fund your account using Apple Pay, credit cards, prepaid cards, debit cards or bank transfers.

For your first deposit, you may be asked to provide proof of account, such as a bank statement or card copy. Once approved, future deposits using the same method are typically processed instantly.

Withdrawals are returned to your original payment method, whether by card or bank, in line with our policies.

You can make deposits in AED and USD. These are the primary currencies supported for funding your account. You can check the latest available currencies at any time in the Equiti app under the Payments section.

Minimum deposits for Equiti app users start from 100AED or US$30. However, minimum purchases for online gold purchases start from 1 gram, and minimum delivery orders of physical gold start from 10 grams.

There is no limit to how much gold you can own with Equiti, however the maximum deposit amount per transaction for cards is 75,000 AED or US$20,000.

We do not set a daily limit, however your payment provider may have its own limits on how much you can transfer in a single transaction.

Deposit times depend on your payment method. Deposits made using cards or Apple Pay are typically instant, while bank transfers may take 1 to 3 business days, depending on your provider.

For your first deposit, you may be asked to provide proof of account, such as a payment receipt for bank deposits or card copy for card deposits. Once approved, future deposits using the same method are usually processed instantly.

There are no fees for deposits made via bank transfer. Deposits made using cards or Apple Pay are subject to a 2.5% fee per transaction.

Bank withdrawals in AED are free of charge, while USD withdrawals (domestic and international) incur a fee of 30 USD.

Please note that your bank or payment provider may apply additional transaction or currency exchange fees, which are outside of Equiti’s control.

No, third-party deposits are not accepted. Payments must be made from an account in your own name. To ensure your deposit is processed successfully, make sure your account details, ID and billing address match your payment information.

In rare cases, exceptions may be considered at the company’s discretion and in line with local regulations. For more details, please refer to the Payments Terms and Conditions.

To make a withdrawal, log in to the Equiti app and go to your Wallet.

Here’s how:

1. Tap Withdraw
2. Select your bank account
3. Enter the amount
4. Follow the on-screen steps to complete your request

Withdrawals can only be made to a bank account in your name. You may be asked to provide proof of account, such as a bank statement or card copy.

Card and bank withdrawal requests are processed during UAE business hours. Once processed, card withdrawals can take 3 to 15 working days to be credited, while bank withdrawals usually take 1 to 3 working days.

You can check the status of your withdrawal at any time in the app.

If you have any issues with your withdrawal, please contact our Support team at gold.support@equiti.com or call +971-4457-9800 (international charges may apply).

Withdrawals can be made to a bank account in your name. Make sure your bank account details are up to date in the app before requesting a withdrawal.

You can request a withdrawal at any time in the Equiti app, and funds are sent to your bank account in your name.

Withdrawal requests are processed during UAE business hours. Requests submitted before 3:00 pm (UAE time) are typically processed the same day, while those received later are handled on a best-efforts basis.

If it’s your first bank withdrawal, you may need to verify your bank account by providing additional details in the app. Once processed, bank transfers typically take up to 1 working day to arrive, depending on your provider.

There are no fees for AED withdrawals. USD withdrawals may incur a fee of 30 USD.